Kimberley Powell-Herrera is April’s Cayman Islands government Employee of the Month for being Most Customer Centric.
Ms Powell, an accounts officer in the Portfolio of Civil Service, started her career with government in 2004 as an executive officer in the Internal Audit Unit. Over a decade later Ms Powell was promoted to accounts officer and transferred to POCS.
Attending school and recently married, she is working diligently towards the completion of her associates degree in public administration. She balances very demanding personal and professional obligations, while excelling at her job and maintaining a positive customer outlook.
Ms Powell-Herrera has an extraordinary ability to jump right in and get the job done, whatever the task may be. That, along with her ability to perform consistently at a high level while anticipating the needs of customers, is what caught the eye of Portfolio of the Civil Servants Chief Officer Gloria McField-Nixon.
“Not only does Kimberley come up with creative solutions, but she also takes such delight in satisfying internal and external client needs. She is dependable, hardworking, has a keen eye for detail and provides excellent customer service,” Ms. McField-Nixon said. “She has a natural propensity to lead and has solid interpersonal skills which are necessary for her to be successful in her role. She has proven to be the go-to person within our team and is an essential member of the Portfolio of the Civil Service.”
Deputy Governor Franz Manderson praised Ms Powell-Herrera’s performance during the Deputy Governor’s 5K race: “There’s a wow factor when undertaking your duties, and through your actions, you are helping to pave the way for a world-class Civil Service,” he said.
Mr. Manderson added: “You’re known to go the extra mile to assist both external and internal customers and no assignment is too big or small for you to tackle. You are willing to handle queries from customers who are seeking help from other sections in the POCS and if you are unable to assist the customer you refer them to the appropriate officer and will continue to follow up with the customer thereby ensuring that the issue has been resolved. Thank you for demonstrating such a remarkable level of performance and commitment to the Cayman Islands Government.”
The Deputy Governor’s Award Programme was developed as an internal award scheme to recognise civil servants who exceed expectations.